Letter To Service Manager
Good morning,
I have had nothing but the most impressive experience with your service department over the years. Frankly, I do not know how your guys are able to keep their cool with some of the difficult customers that I have also had the pleasure of hearing. My recent trip to Chapman was excellent.
I did a little homework before bringing my car in on tire prices. After shopping the 'discount' stores and others you guys were right in line with pricing. I did they same thing 3 years ago and bought tires from you then as well. Best thing... is I know its going to be done right the first time.
I love my Freestar. It drives every bit as well as any luxury car I have been in, and it has been very good to me. I did have some of the additional recommendations done on the car, but some I can do myself to save a little money. As it is the bill was over 600.00.
In any case..... a big KUDOS to you and your service team.
thank you.
Bill Mills
Chapman Egg Harbor Ford Lincoln Mercury
Ford Lincoln Mercury
- 6744 Black Horse Pike
- Egg Harbor Twp, NJ 08234
- SALES/SERVICE/PARTS
- 888 449-8674
Testimonials
Monday, September 26th, 2011
An Email to the Owner
Dear Mr. Kassner:
I just wanted to take a minute to thank you for helping me out with my hood on my 2007 Ford Explorer. Your Body Shop did a great job!!!! The hood looks like new! Ted Mainiero and Melanie Ruggles were a pleasure to work with! As busy as they were after the hurricane, they found the time to take care of my vehicle.
I'm very impressed with the customer service I have received since purchasing my vehicle a few months ago. You have a great team!
Sincerely,
Edie Donohue
Saturday, March 26, 2011An Email to the Owner
Dear Bill,
I would like to thank you for providing my wife and I an enjoyable hassle free car buying experience. Ralph, our salesperson, was professional, honest, and efficient in handling our transaction. He explained in detail the features of the CX-9 during our test drive and answered our questions without hesitation and showed confidence in Mazda vehicles. Ralph provided us with fair market prices for both our trade in and new car purchase. We did leave that day to discuss the new car purchase and did not feel pressured into the decision. This type of selling caused us to return to Chapman where at other dealerships we did not return due to high pressure sale tactics. We called Ralph later that afternoon and set up a time to make the purchase of the CX-9 the next day. When we arrived at Chapman, Ralph had all paperwork present and it was a speedy process to complete. Anthony, who was a complete professional as well, was efficient and knowledgeable as he explained our financing and extra options. Ralph then explained the interior workings of the car including the Blue Tooth option and demonstrated how to program our cell phones for use. My wife had misplaced her house keys while at the dealership and later found them when we returned home. Ralph actually called to see if we found her keys the same day. We were impressed with his concern and that he took the time to call. We have already recommended Chapman to a few friends who are looking to buy new cars. My wife and I thank you again for the excellent and most importantly honest service that you dealership offers to car buyers. We look forward to buying from you in the future. Sincerely, Mickie McComb
A Letter to the Owner
Dear Bill,
I wanted to take some time from my busy schedule to say thank you to you and your team for a very pleasant experience I had in the purchasing of my new 2011 F250 Super Duty Crew Cab Power Stroke on Tuesday March 8th, 2011. I never feel real comfortable going into a showroom and do not like to be pressured or bullied into making a deal on a new car. I will say that both my wife and I came away quite happy and very satisfied with our entire purchasing episode. And to say that the truck is SWEEEEEET would be misleading. It is WONDERFUL and VERY COOL! I cannot begin to tell you the compliments I get on it. We owned a 2003 GMC 2500 HD diesel but it was a extended cab and since we became grandparents we really wanted a crew cab. The GMC was our first truck ever. We live in Egg Harbor Township and were on our way to Kerbeck and there we were at the corner of Fire Road and Rt 322 about to turn east on the pike when we remembered your site about 500 yards to the left. Needless to say we turned left and went into your Ford dealership. We were met by Jon McGuckin and he was attentive and polite and not pressuring at all. The bottom line is that we bought the truck that Jon found for us and we are extremely happy that we did. I will also tell you that another big reason we purchased from your company is because of the way that Ford maneuvered through the tough economic issues over the last few years without taking a handout from the government. That goes a long way in my book because I work for a very large company, Verizon, and Ford fought their way of it and came out on top. Bully for ‘youse guys’! I could go on and on but I wanted to tell you that I look forward to dealing with you and your team for sales and service for years to come. A shout goes out to Joe Callahan as well because he was just as polite as Jon and made all of the arrangements to get our truck delivered from Pa. and represented your company impeccably. As a side note your daughter Lauren helped us out too in getting familiar with all of the electronics and A/V components in the truck. It appears that all your employee’s are friendly and knowledgeable. I just received a questionnaire from Ford just yesterday and I told them the same thing. Your dealership is spot on and a pleasure to do business with. And yes, I would recommend everyone of my friends to purchase from Chapman! Thanks Again Mike Behrle
Wednesday, January 5, 2011
Letter to the Owner
Bill:
I wanted to take a second to write you to compliment you and your staff on my service experience at Chapman Ford. Until two weeks ago, I have avoided Chapman for service because I thought that you were geared as a sales store and service was secondary. After being frustrated with service experiences with other dealers in the area in the past, I dropped my F250 off to get a strange “clunking” noise in the front end taken care of.
I pulled up and Ben waived me into the service bay and confidently asked what I needed done. He addressed me in a very confident and empathetic manner and assured that my truck was in good hands. I asked about how I could get to work and he quickly lined me up with the young lady from Just 4 Wheels. It couldn’t have worked out any better.
They addressed my problem with the truck, but also recommended that a brake issue needed to be take care of even more urgently than the clunking noise. It was expensive, but Ben explained thoroughly what needed to be done and made me feel like it was my decision to do the work. I did not have the feeling that he had a gun to my head. I told him to do it all and it was handled. The work took a day more than expected and Ben handled that EXTREMELY professionally. I could go into details, but I don’t feel that is necessary.
I have owned several Ford products over the years and currently have the F250 and a 2005 Mustang GT. I feel very strongly about the positive experience and look forward to Chapman doing the rest of my service. Thank you and Ben very much.
Joe Schwab
Viking Yachts
(609) 296-6000
jschwab@vikingyachts.com
www.vikingyachts.com
Posted by Chapman Ford Lincoln Mercury at 9:11 AM
Wednesday, August 25, 2010
Letter to the Owner:
Dear Mr. Kassner,
I just purchased a Ford Edge thanks to your sales associate Keith Levitt.
In my 50 years of buying cars my experience with Mr Levitt was by far the best I have ever experienced.
I was initially going to buy from Kerbeck but my experience with MrLevitt changed my mind.
I will be buying another new car within the next 3 months and my first stop will be Chapman Ford.
Sincerely,
Charles M. Sweeney
Dear Mr. Kassner,
I just purchased a Ford Edge thanks to your sales associate Keith Levitt.
In my 50 years of buying cars my experience with Mr Levitt was by far the best I have ever experienced.
I was initially going to buy from Kerbeck but my experience with MrLevitt changed my mind.
I will be buying another new car within the next 3 months and my first stop will be Chapman Ford.
Sincerely,
Charles M. Sweeney
Tuesday, March 30, 2010
Letter To Service Manager
Mr. Bailey,
This letter is long overdue. I wanted to tell you that your service department is by far, the best I've ever experienced, for any kind of business! I would not even consider taking my truck anywhere else for service. Your entire staff is professional, knowledgeable, and courteous. Chris Gunston, who I have been dealing with for years, is simply outstanding. His automotive knowledge is incredible and I have complete trust in him and his recommendations for my vehicle. I am constantly bragging to friends about the level of service you offer at Chapman and will continue to do so. You have a great staff!
Always a pleasure dealing with your company,
Sincerely,
Bob Glover
Monday, March 15, 2010
Letter to Owner
The experience was worthy of conversation with my friends and associates when they came out to see the car. "Kick the tires and slam the doors" actually. I couldn't help praising the team at Chapman for making my wife and I extremely satisfied with our experience. I would recommend Chapman to anyone who would stop and ask.
Traci Meadows
Letter to Owner
My husband and I have now purchased 3 vehicles from Dina Moore and we purchased 1 vehicle from C&C Ford. We have been extremely happy with our vehicles since we purchased our first Ford which was an 1998 Eddie Bauer Explorer. I will continue to purchase any new vehicle that I may need in the future from Chapman without a doubt. Thank you.
Marie Giordano
Wednesday, March 3, 2010
Thursday, February 25, 2010
Letter to Service Manager
I have owned Ford Products for most of my driving lifetime. I have bought them mostly from the same dealer that serviced it but have bought 1-2 elsewhere. Chapman has the finest most personal service I have received from any type of service facility auto or small engine or off road and even farm equipment. I am recognized by voice when I call, Kevin my preferred service writer is very professional. I do not know everything about my truck but Kevin knows things and is able to explain it so that I understand more with each visit. The service manager is also remarkably accessible. I have brought him proudly some extremely unexpected over the top remarkable service experiences. I would service all my vehicles here, the sales person in a 1 time experience every 4 years but it is the service that keeps me coming back.
Scott Rosenthal
Wednesday, February 3, 2010
Letter to Owner,
I went to 3 different dealerships (2 were Ford Dealerships) and Chapman far surpassed all of the others. I was never pressured and I was always treated with respect by every person I came into contact with. My sales person never gave up trying to help me find exactly what I wanted. I would definitely recommend Sue G., Jess, and the Chapman dealership to anyone looking to buy a new car.
Crystal Bollinger
Tuesday, March 30, 2010
Letter To Service Manager
Mr. Bailey,
This letter is long overdue. I wanted to tell you that your service department is by far, the best I've ever experienced, for any kind of business! I would not even consider taking my truck anywhere else for service. Your entire staff is professional, knowledgeable, and courteous. Chris Gunston, who I have been dealing with for years, is simply outstanding. His automotive knowledge is incredible and I have complete trust in him and his recommendations for my vehicle. I am constantly bragging to friends about the level of service you offer at Chapman and will continue to do so. You have a great staff!
Always a pleasure dealing with your company,
Sincerely,
Bob Glover
This letter is long overdue. I wanted to tell you that your service department is by far, the best I've ever experienced, for any kind of business! I would not even consider taking my truck anywhere else for service. Your entire staff is professional, knowledgeable, and courteous. Chris Gunston, who I have been dealing with for years, is simply outstanding. His automotive knowledge is incredible and I have complete trust in him and his recommendations for my vehicle. I am constantly bragging to friends about the level of service you offer at Chapman and will continue to do so. You have a great staff!
Always a pleasure dealing with your company,
Sincerely,
Bob Glover
Monday, March 15, 2010
Letter to Owner
The experience was worthy of conversation with my friends and associates when they came out to see the car. "Kick the tires and slam the doors" actually. I couldn't help praising the team at Chapman for making my wife and I extremely satisfied with our experience. I would recommend Chapman to anyone who would stop and ask.
Traci Meadows
Traci Meadows
Letter to Owner
My husband and I have now purchased 3 vehicles from Dina Moore and we purchased 1 vehicle from C&C Ford. We have been extremely happy with our vehicles since we purchased our first Ford which was an 1998 Eddie Bauer Explorer. I will continue to purchase any new vehicle that I may need in the future from Chapman without a doubt. Thank you.
Marie Giordano
Marie Giordano
Wednesday, March 3, 2010
Thursday, February 25, 2010
Letter to Service Manager
I have owned Ford Products for most of my driving lifetime. I have bought them mostly from the same dealer that serviced it but have bought 1-2 elsewhere. Chapman has the finest most personal service I have received from any type of service facility auto or small engine or off road and even farm equipment. I am recognized by voice when I call, Kevin my preferred service writer is very professional. I do not know everything about my truck but Kevin knows things and is able to explain it so that I understand more with each visit. The service manager is also remarkably accessible. I have brought him proudly some extremely unexpected over the top remarkable service experiences. I would service all my vehicles here, the sales person in a 1 time experience every 4 years but it is the service that keeps me coming back.
Scott Rosenthal
Scott Rosenthal
Wednesday, February 3, 2010
Letter to Owner,
I went to 3 different dealerships (2 were Ford Dealerships) and Chapman far surpassed all of the others. I was never pressured and I was always treated with respect by every person I came into contact with. My sales person never gave up trying to help me find exactly what I wanted. I would definitely recommend Sue G., Jess, and the Chapman dealership to anyone looking to buy a new car.
Crystal Bollinger
I went to 3 different dealerships (2 were Ford Dealerships) and Chapman far surpassed all of the others. I was never pressured and I was always treated with respect by every person I came into contact with. My sales person never gave up trying to help me find exactly what I wanted. I would definitely recommend Sue G., Jess, and the Chapman dealership to anyone looking to buy a new car.
Crystal Bollinger
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